Ivory and Co. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you visit our boutique, contact us by phone, book an appointment through our website, or opt in to receive text messages from us.

1. Information We Collect

We may collect the following information:

• Contact information such as your name, phone number, and email address.
• Appointment information such as the date, time, and reason for your visit.
• Communication preferences, including your consent to receive SMS/text messages.
• Website usage data such as browser type, device, and pages visited.

2. How We Use Your Information

• To schedule, confirm, remind, and follow up on appointments.
• To respond to inquiries you send to us.
• To send transactional and, with your consent, promotional text messages.
• To improve our services, website, and customer experience.
• To comply with legal obligations.

3. SMS / Text Messaging Program (10DLC)

Ivory and Co. operates an SMS messaging program in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and 10DLC registration requirements. The following disclosures apply specifically to our SMS program:

• Program name & purpose: The Ivory and Co. SMS program sends appointment confirmations, reminders, fitting follow-ups, and — if you separately opt in — occasional promotional messages about new arrivals and boutique events.
• Opt-in: You may opt in by (a) providing your mobile number and checking the SMS consent box on our online booking form, (b) submitting a written opt-in form in the boutique, or (c) texting a keyword such as JOIN to our business number. By opting in you agree to receive text messages from Ivory and Co. at the mobile number provided.
• Message frequency: Message frequency varies. You should typically expect no more than 4–8 messages per month, plus transactional messages tied to appointments you book.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-out: You can cancel the SMS service at any time. Reply STOPto any message to unsubscribe. After you send STOP, we will send you a confirmation message and will not send you any additional messages unless you opt back in.
• Help: Reply HELP to any message for assistance, or contact us at 773-997-1515.
• Supported carriers: Our SMS program is compatible with major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and Google Voice. Carriers are not liable for delayed or undelivered messages.
• Privacy of mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and messaging platform providers, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share limited information with service providers who help us operate our booking system, SMS messaging platform, payment processing, email, and analytics, strictly to perform services on our behalf and under confidentiality obligations. We may also disclose information when required by law.

SMS opt-in data is never shared or sold. Mobile opt-in information and consent are not shared with third parties for any purpose.

5. Data Retention & Security

We retain personal information only as long as necessary to provide our services and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information.

6. Your Choices

You may update or request deletion of your personal information, opt out of marketing communications, or opt out of SMS at any time by contacting us or replying STOP to a text message.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent revision.

9. Contact Us

Ivory and Co.
6235 N Ridgeway Avenue
Chicago, Illinois 60659
Phone: 773-997-1515
Email: sales@theivoryandco.com