These Terms & Conditions (“Terms”) govern your use of the website and services of Ivory and Co., doing business as Ivory Fashion (“we,” “us,” or “our”). By using our website or services, or by submitting a request through our forms, you agree to these Terms.

1. Appointments

Appointments are private, one-on-one, and by reservation only. We ask that you arrive on time and provide at least 24 hours’ notice for cancellations or rescheduling. Late arrivals may result in a shortened fitting.

2. Purchases & Returns

For hygiene reasons, intimate apparel is final sale unless otherwise noted. Please contact us with any questions about a specific item before purchase.

3. SMS / Text Messaging Terms (10DLC)

By providing your mobile phone number and opting in to receive text messages from Ivory and Co., you expressly consent to the following terms. Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and 10DLC registration requirements.

3.1 Program Description

Ivory and Co. sends text messages for appointment confirmations, reminders, fitting follow-ups, customer care responses, and — where you separately opt in — occasional promotional messages about new arrivals, events, and offers.

3.2 Consent

You may opt in by checking the SMS consent box on our booking form, completing a written opt-in form in the boutique, or texting a program keyword (e.g., JOIN) to our business number. Consent to receive SMS is not a condition of any purchase.

3.3 Message Frequency

Message frequency varies. You should typically expect no more than 4–8 messages per month, in addition to transactional messages related to appointments you have booked.

3.4 Message & Data Rates

Message and data rates may apply. Please consult your mobile carrier’s plan for details. Ivory and Co. is not responsible for any charges from your mobile carrier.

3.5 Opt-Out (STOP)

You may cancel the SMS service at any time. Text STOP to any message you receive from us. After you send STOP, we will send a one-time message confirming that you have been unsubscribed. You will no longer receive messages from us unless you opt back in.

3.6 Help (HELP)

For help or more information at any time, text HELP to any message you receive from us, or contact us at 773-997-1515.

3.7 Supported Carriers

Our program is supported on major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and Google Voice. Carriers are not liable for delayed or undelivered messages.

3.8 Privacy

Our collection and use of your mobile information is described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.9 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and the account holder of, or have permission to enroll, the mobile number you provide.

4. Intellectual Property

All content on this website, including images, text, and branding, is the property of Ivory and Co. and may not be reproduced without permission.

5. Disclaimers & Limitation of Liability

Our services are provided “as is.” To the fullest extent permitted by law, Ivory and Co. is not liable for indirect, incidental, or consequential damages arising from your use of our services or participation in our SMS program.

6. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law provisions.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

8. Contact

Ivory and Co.
6235 N Ridgeway Avenue
Chicago, Illinois 60659
Phone: 773-997-1515
Email: sales@theivoryandco.com